Customer FAQs
The City of Menlo Park has partnered with Minol Inc. to handle all water billing, customer service and payment remittance. Minol is an experienced water billing management company with over 60 years of experience.
To stop your service, please contact our customer care center at-1-844-463-6567 and provide the date for which service should be stopped. You will also need to provide us with a forwarding address for your last bill. Please note you cannot request that service be stopped for a prior date.

To start service, please complete and submit an application. Please note that someone over the age of 18 must be home when the technician comes to turn your water on.
Bills are sent to all customers on a monthly basis.
There are several ways to pay your water bill:
  • Online: Go to menloparkca.myutilitydirect.com
  • Phone: Call 844-463-6567 (844-4-MENLOP)
  • Mail: City of Menlo Park, PO BOX 845629, Los Angeles CA, 90084-5629
    Include your payment method and payment coupon and return in the supplied return envelope.
You can visit menloparkca.myutilitydirect.com and register for online access to your account. To register your account you will need to know your 14-digit account number along with either the registration code found on your statement or the numerical portion of your street address.
Yes. Visit us online at menloparkca.myutilitydirect.com to register your account for eStatement notifications. You will receive a notification and a link to view your account each time a new statement is available.
Please remit all payments to: City of Menlo Park, PO Box 845629, Los Angeles CA 90084-5629.
If you have registered your account online, you can access and edit your billing information from within your account. You may also contact our customer care center at 844-463-6567 and speak with an agent.
Payments are due 24 days after the statement date. If your payment is not received on or before the due date, a late fee of one and one-half percent (1 ½) % will be applied to your outstanding balance. Accounts that remain past due will be subject to disconnection and additional fees*.*Please note that water service disconnections due to nonpayment and late fees are currently suspended due to the COVID-19.
Please refer to the Water Service Disconnection Policy for details.
California SB998 allows certain qualified customers to set up a payment plan to pay off a past due balance as long as they remain current with new charges. Please contact us at 844-463-6537 to find out if you qualify for a payment plan.
Contact our customer care center at 1-844-463-6567 between the hours of 7:30 am to 5:30 pm Monday through Friday.
Yes. Recently, the City implemented the Menlo Park Municipal Water Rate Assistance Program, which provides discounts for certain qualified customers. To learn more you can click here to visit the City’s webpage or you can call CCES at 1-888-728-3637 to receive a mail-in application.
If you think you may have a leak and want to learn more about some troubleshooting tips, then please visit the Municipal Water Detect a water leak page by clicking here.
Yes, Menlo Park Municipal Water offers water conservation incentives and rebate programs for its customers. For more information on the water conservation programs, please visit our water conservation page.
Information about the water rates can be found here.
For water emergencies please call 650-330-6780 Monday through Thursday, 7:30 a.m. to 4:30 p.m. and alternating Fridays, 7 a.m. to 3:30 p.m., or call 650-330-6300 during after-hours or on weekends.
Information about the current drought conditions can be found here.
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