City of Menlo Park

UtilityDirect

Customer Self-Service

Please note that you may notice a slight change in when you receive your utility statement due to staffing challenges caused by Covid-19. If you have any concerns or questions regarding your account please feel free to contact us at 1-844-463-656
With California experiencing its second consecutive dry year, Menlo Park Municipal Water (MPMW) is reminding its customers that now is the time to prioritize drought planning and water conservation. All water customers are encouraged to do their part to conserve water. For more information please click here to visit the drought website.
Please note that due to the COVID-19 pandemic and the Governor’s Executive Order for the State of California, The City of Menlo Park will not be charging any late fees or disconnecting water services at this time. If you are concerned about paying off your bill, we encourage you to contact customer service to set up a payment plan.
Menlo Park’s City Council approved a low-income rate assistance pilot program for solid waste services (provided by Recology San Mateo County) and municipal water (provided by Menlo Park Municipal Water). The program runs from January 1, 2021 to June 30, 2022. For more information, please click here to access the rate assistance webpage.