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Attn: Legal Affairs
15280 Addison Road, Suite 100
Addison, TX 75001
At our Site, we do not collect personally identifiable information from individuals unless such individuals provide it to us voluntarily and knowingly. If you opt to provide personal information through this Site, Minol uses the information you supply for the purpose of providing the service you have requested. We do not share any information you give us with anyone outside of Minol, its subsidiaries, affiliates, vendors, subcontractors or service providers serving your property. We do not use your e-mail address for any purpose other than the purpose for which your email address is provided.
You may choose not to provide us with any Personal Information through the Site. In such an event, you can still access and use much of the Site; however, you will not be able to access and use those portions of the Site that require your Personal Information. For example, you will not be able to view your account information on the Site, submit payments on your account or enroll in electronic statements. If you do not wish to receive information and promotional material from us, you may select the appropriate "opt-out" option each time we ask you for Personal Information.
In order to ensure that all of your Personal Information is correct and up-to-date, at any time you may call our information hotline at 844-463-6567 and: (a) review and update your Personal
Information that we have already collected, or (b) choose whether or not you wish us to send you information about our company.
You must promptly notify us if your username or password is lost, stolen or used without permission. In such an event, we will cancel that username or password and update our records accordingly.
The Site may contain links to other websites. We are not responsible for the privacy practices, security or the content of such websites. You understand and agree that access to such websites is “AT YOUR OWN RISK.” If you have any questions or concerns regarding the use of information on these other websites, you should contact the applicable provider of such website directly.
Your customer account is password-protected for your privacy and security. In certain areas, such as payment transactions, we use industry-standard SSL-encryption to protect data transmissions and modify the Personal Information to make it unreadable or undecipherable. The safety and security of your information also depends on you. Where we have given you, or where you have chosen, a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
You can review and change your Personal Information by logging into the Site and visiting your account profile page. You may also send us an e-mail at menloparkca@myUtilityDirect.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
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